Harness the Power of AI to Elevate CX & Contact Centers

Cut Costs, Boost Sales, and Elevate Your CX—Faster Than Ever Before, Without the Risk

AI isn’t optional—it’s essential to stay competitive in today's market. With Ascent, you get proven, risk-free recommendations tailored to your customer experience (CX) and contact centers, delivering real results fast.

Join us for a consultation to explore tailored strategies that align with your business goals. In your free consultation, we will cover:

⚪ How Generative AI-powered solutions can reduce costs and improve efficiency.
⚪ Strategies to boost sales and enhance customer experience.
⚪ Risk-free AI adoption with minimal disruption.

Risk-Free Process: Our proven process and guarantees minimize financial risk, making it easier for your organization to adopt AI technologies confidently.

Rapid Implementation: Start seeing measurable results in weeks, not months, with our accelerated AI deployment, delivering immediate value while minimizing disruption to your business.

Results-Driven: We focus on measurable outcomes and tangible impact, ensuring that your AI initiatives deliver meaningful improvements in customer experience and operational efficiency..

Technology-agnostic-approach: Leverage AI solutions tailored to your unique needs without vendor lock-in.

Operational Insight: With over 125 years of combined experience, our team knows how to align AI with your operations seamlessly.

Key Impact Metrics

Real-Time Agent Assist

+78% cost reduction vs. live agent
< 3m resolution time vs. 18.5 min standard
< 3s first response time vs. 4h 42m standard

Accent Neutralization & Noise Cancellation

12% reduction in call disconnections within the initial 10 seconds within two weeks of implementing
42% improved sales transfers by reducing the need for clarification, repetition, or transfers
50% increase in bookings

Work@Home Collaboration Tools

12.6% increase in per/hr calls taken since launching
8% increase in per/hr revenue since launching
7.19% increase in per/hr daily production hours

Hiring & Recruiting

29% decrease in average turnover reduction in the first year
33% increase in average performance improvement in the first year

Training & Production

27% improvement in CSAT and Sales %
60% increase in time saved per supervisor per week
Agent retention improved by 9%
Resolving customer inquiries 50% faster

FREQUENTLY ASKED QUESTIONS

1 What does Ascent Business Partners do? 

We help CX and contact center leaders adopt AI-powered solutions that deliver measurable results—without the risk. From start to finish, we tailor AI recommendations that reduce costs, improve satisfaction, and scale efficiently.

2 What makes your process “risk-free”?

Our proven process eliminates guesswork through rapid pilots, tech-agnostic recommendations, and no upfront consulting fees. You only move forward with solutions once value is validated.

3 How fast can we see results from your AI recommendations?

You’ll begin seeing results in as little as 30 days. We identify quick wins early, implement efficiently, and prioritize ROI from the start.

4 Do I need to rip out or replace my existing systems?

No. We work with your current tech stack and workflows. Our recommendations integrate with what you already have—no rip-and-replace required.

5 Are your solutions tied to specific AI vendors?

Never. We’re technology agnostic. That means we evaluate the full market and recommend only what fits your business goals—not what benefits a particular provider.

6 What types of challenges can Ascent solve?

We address pain points across the CX lifecycle, including self-service and deflection strategies, accent neutralization and noise cancellation, real-time translation, real-time agent assist, reporting and analytics, work@home collaboration tools, hiring and recruiting, training and onboarding, quality assurance, and enterprise cybersecurity—using tailored AI solutions.

7 Who typically engages Ascent’s services?

We work with enterprise leaders—CXOs, COOs, CIOs, and VPs—at global contact centers, BPOs, and PE-backed portfolio companies looking for scalable, measurable transformation.

8 What industries do you specialize in?

Our expertise spans BPOs, telecommunications, travel and leisure, healthcare, financial services, retail, and any high-volume customer support environment.

9 What happens during the discovery consultation?

We meet for 30 minutes to understand your top pain points and goals. Then, we provide strategic recommendations with prioritized quick wins.

10 How do you select the AI solutions you recommend?

We maintain a global view of vetted, innovative AI technologies. Each recommendation is based on performance, financial stability, integration capability, and alignment to your business.

11 What if my team is hesitant about AI adoption?

We help you manage change from the inside. Our model includes executive alignment and strategies that show your employees AI is here to support—not replace—them.

12 What kind of ROI should we expect?

Clients have seen outcomes like 30–50% efficiency gains, 20+ point CSAT improvement, and $218M+ in total savings. Results vary based on your priorities, but we always track them.