Harness the Power of Al to Elevate CX and Optimize Contact Center Operations
Harness the Power of Al to Elevate CX and Optimize Contact Center Operations
Leveraging AI is no longer an advantage but an expectation for delivering successful outcomes.
Our goal is to accelerate your AI transformation with clarity and confidence. Whether you're looking to optimize operations, elevate customer experiences, or increase sales, Ascent Business Partners is your trusted partner for navigating the AI landscape.
Harness the Power of Al to Elevate CX and Optimize Contact Center Operations
Leveraging AI is no longer an advantage but an expectation for delivering successful outcomes.
Who We Serve
We help Enterprise Clients, Private Equity Firms, and BPOs harness the power of AI to drive excellence. Our clients trust us to deliver the insights and technology agnostic recommendations they need to stay competitive in a rapidly evolving market. At Ascent, we are the ONLY partner committed to achieving your business success and guiding you through every step of your AI journey.
What We Solve
We understand that every business is unique, and so are your challenges. That’s why we offer tailored solutions from our curated portfolio of leading AI-powered solutions. We focus on your most pressing pain points, providing innovative solutions that are practical, scalable, and risk-free to deploy. Our approach ensures a seamless, try before you buy transition to AI, helping you reduce costs, boost sales, enhance customer experiences, and enrich employee engagement.
How We Deliver
AI doesn’t have to be complicated or risky. Our structured, risk-free process removes the guesswork and financial uncertainty, ensuring that you only invest in solutions that deliver tangible results, aiming for ROI within a shortened timeline. You are able to evaluate success using your data and your environment to make decisions. Our white-glove service means we’re there for you every step of the way, providing the guidance and expertise you need.
Case Studies
Real Results from Real Partnerships
Multi-level Marketing Company
challenge
High turnover among new call center agents increased recruiting and training costs and decreased productivity.
solution
With Ascent’s support, the client implemented an AI-powered intelligent hiring suite that optimized the screening process by identifying patterns and traits predictive of rapid attrition.
Results
Reduced new hire attrition from 39% to 19%, significantly lowering recruiting, hiring, and training costs.
challenge
Relocating customer service operations to the Philippines and India led to challenges with agent accents and background noise, negatively impacting customer experience and productivity.
solution
Based on Ascent’s guidance, the client deployed an innovative AI-powered accent neutralization technology to enhance the quality of client conversations.
Results
Achieved a 26.2% reduction in call disconnections and a 9.8% increase in accuracy and attestation.
challenge
Increased call volume to the client’s billing line lacked detailed insights, hampering efforts to improve the patient's financial journey.
solution
Ascent recommended an AI-powered conversational intelligence partner who thoroughly analyzed billing interactions to pinpoint specific friction points and improve processes and agent coaching.
Results
Reduced billing statement clarity call volume by 12%, resulting in $235k in cost savings from preventing avoidable calls.
Why Ascent
Your Partner in AI-Driven Transformation and Innovation
Ascent Business Partners was founded by industry experts, technologists and operators with a clear mission: to help businesses successfully navigate the rapidly evolving AI landscape. We offer a risk-free engagement to disruptive AI-powered technologies, ensuring that every recommendation is tailored to your unique needs and aligned with your strategic goals. Our curated portfolio of leading AI-powered solutions allows us to deliver exceptional support to clients and contact centers worldwide. At Ascent, our team is committed to providing professional, respectful service with an unwavering focus on driving your success.
