Cut Costs. Boost Revenue. Improve CX. Zero Risk.
Book Your Complimentary AI Assessment
In approximately 30 minutes, our team will pinpoint the AI-powered opportunities that can transform your contact center and drive results, at no cost and no commitment for our time.
Cut Costs. Boost Revenue. Improve CX. Zero Risk.
Book Your Complimentary AI Assessment
In 30 minutes, our team will pinpoint the AI-powered opportunities that can transform your contact center and drive results, at no cost and no commitment.
"I have had the chance to work with Craig and Kim for over a year now, and it’s been a great relationship. I recommend Ascent as a trusted partner. Our teams have worked collaboratively to identify common opportunities and understand market shifts – especially as it relates to the future of CX and AI. The impact of a recently implemented technology solution was immediate and measurable, a visible improvement in agent performance and customer interactions from day one.
Another aspect of our experience was their hands-on approach, and ability to get things done very fast. Whether addressing questions, adjustments, or concerns, their team remained responsive and reliable at every step.
Their expertise and partnership have been invaluable, and we look forward to continuing our collaboration."
Aniket Maindarkar
Chief Marketing Officer, Firstsource
What You'll Get from This Session:
- Tailored AI recommendations aligned to your CX goals and operational challenges
- Expert insights from AI and contact center strategists with decades of transformation experience
- Actionable insights to improve efficiency, reduce costs, and elevate both customer and employee experience
This Is Perfect for Companies Experiencing
- Overwhelm from tech stacks with limited ROI
- Interest in AI but no clear entry point
- Increasing support costs and operational inefficiencies
- Scaling or transformation challenges across CX/Contact Centers
What You'll Get from This Session:
- Tailored AI recommendations aligned to your CX goals and operational challenges
- Expert insights from AI and contact center strategists with decades of transformation experience
- Tailored AI recommendations aligned to your CX goals and operational challenges
- Overwhelming tech stacks with limited ROI
- Interest in AI but no clear entry point
- Rising support costs and operational inefficiencies
- Scaling or transformation challenges across CX/Contact Centers
What to Expect:
- A focused 30-minute virtual session with our CEO or COO
- Discussion of your specific pain points and business priorities
- Initial insights grounded in real-world conditions
- No cost, no commitment—this is a complimentary session to help you make smarter, faster AI decisions.
What to Expect:
- A focused 30-minute virtual session with our CEO or COO
- Discussion of your specific pain points and business priorities
- Initial recommendations grounded in real-world conditions
- No cost, no commitment—this is a complimentary session to help you make smarter, faster AI decisions.
STEP 1
Executive Workshops:
Aligning on Goals & Opportunities
• Pinpoint & Classify Pain Points
• Quantify Desired Business Outcomes
• Identify Focus Areas for Transformation
STEP 2
Technology-Agnostic Recommendations:
Selecting the Best Solutions
• Conduct Marketplace Vetting Process
• Create Short-List Recommendations
• Liaise with Selected AI Vendors
STEP 3
Proof of Value Approach:
Validating AI in Your Environment
• Provide Cases Studies / Reference Library
• Coordinate AI Vendor Demos
• Perform Proof of Concept within your Ecosystem
STEP 4
Contracting Assistance:
Seamless Integration and Execution
• Validate Business Case and ROI
• Support Procurement Negotiations
• Drive Commitment-to - Contract
STEP 5
Deployment Sponsorship:
Ensuring Long-Term Success
• Serve as a Trusted Advisor
• Establish Executive Relationships
• Monitor & De-Risk Enterprise Rollout
20-40%
cost reduction
in customer service production
faster
time
to AI deployment
100%
recommendations
30-60 day
average implementation cycle
Real Results from Real Partnerships
Multi-level Marketing Company
challenge
High turnover among new call center agents increased recruiting and training costs and decreased productivity.
solution
With Ascent’s support, the client implemented an AI-powered intelligent hiring suite that optimized the screening process by identifying patterns and traits predictive of rapid attrition.
Results
Reduced new hire attrition from 39% to 19%, significantly lowering recruiting, hiring, and training costs.
challenge
Relocating customer service operations to the Philippines and India led to challenges with agent accents and background noise, negatively impacting customer experience and productivity.
solution
Based on Ascent’s guidance, the client deployed an innovative AI-powered accent neutralization technology to enhance the quality of client conversations.
Results
Achieved a 26.2% reduction in call disconnections and a 9.8% increase in accuracy and attestation.
challenge
Increased call volume to the client’s billing line lacked detailed insights, hampering efforts to improve the patient's financial journey.
solution
Ascent recommended an AI-powered conversational intelligence partner who thoroughly analyzed billing interactions to pinpoint specific friction points and improve processes and agent coaching.
Results
Reduced billing statement clarity call volume by 12%, resulting in $235k in cost savings from preventing avoidable calls.