FREQUENTLY ASKED QUESTIONS
1 What does Ascent Business Partners do?
We help CX and contact center leaders adopt AI solutions that deliver measurable results—without the risk. From hiring to real-time agent assist, we tailor AI strategies that reduce costs, improve satisfaction, and scale efficiently.
2 What makes your process “risk-free”?
Our proven process eliminates guesswork through rapid pilots, tech-agnostic recommendations, and no upfront consulting fees. You only move forward with solutions once value is validated.
3 How fast can we see results from your AI recommendations?
You’ll begin seeing results in as little as 60 days. We identify quick wins early, implement efficiently, and prioritize ROI from the start.
4 Do I need to rip out or replace my existing systems?
No. We work with your current tech stack and workflows. Our recommendations integrate with what you already have—no rip-and-replace required.
5 Are your solutions tied to specific AI vendors?
Never. We’re technology agnostic. That means we evaluate the full market and recommend only what fits your business goals—not what benefits a particular provider.
6 What types of challenges can Ascent solve?
We address pain points across the CX lifecycle, including hiring, onboarding, agent performance, customer self-service, QA, and workforce management—using tailored AI solutions.
7 Who typically engages Ascent’s services?
We work with enterprise leaders—CXOs, COOs, CIOs, and VPs—at global contact centers, BPOs, and PE-backed portfolio companies looking for scalable, measurable transformation.
8 What industries do you specialize in?
Our expertise spans BPOs, telecommunications, healthcare, financial services, e-commerce, and any high-volume customer support environment.
9 What happens during the discovery consultation?
We meet for 30–60 minutes to understand your top pain points and goals. Then we provide a strategic roadmap with prioritized quick wins and recommendations.
10 How do you select the AI solutions you recommend?
We maintain a global view of vetted, innovative AI technologies. Each recommendation is based on performance, financial stability, integration capability, and alignment to your business.